Additional Support
MTA Training

Additional Support

How to Get a USI

Getting a Unique Student Identifier (USI) is quick, easy and free. Click the button below to learn the steps.

Access and Equity

The learner should notify MTA NSW if there is anything they are aware of, at any time, which may affect their training or assessment. For example, a disability or a language, literacy or numeracy issue. We are committed to adapting or customising training and assessment to meet the learner’s needs.

Talk to the employer/supervisor or the MTA NSW Training Officer about this. If we are not made aware of the issue, we cannot assist the learner in achieving the desired outcomes. All learners will be treated equitably, having regard to their particular needs and backgrounds, in order to ensure the provision of every reasonable opportunity for them to acquire particular competencies for their qualification.

The induction process is a good opportunity for the learner to bring up any issues or concerns that they may have in regard to completing the traineeship/apprenticeship. The Training Officer is able to make adjustments to the training where necessary to accommodate learner needs.

Disability Supplement

The purpose of the Disability supplement is to provide additional information to assist with answering the disability question.

For the full list of details about the Disability Supplement, click the button below.

Learner and Employer Handbook

For an electronic copy of the MTA NSW Learner and Employer Handbook, click the button below. 

Extra Support

Additional support is available if the learner is experiencing personal problems or concerns. MTA NSW suggests that the learner notifies the employer and the Training Officer (details do not need to be provided and confidentiality will be ensured) so that the learner’s training will not be affected.

External Support

Australian Drug Information Service (ADIS)

ADIS provides support, information, advice, crisis counselling and referral to services in NSW.

You can call ADIS 24 hours a day, 7 days a week
Ph: 9361 8000 (Sydney) or free call: 1800 422 599 (For NSW regional and rural callers)

Family Drug Support - Support Line

Family Drug Support assists families throughout Australia to deal with alcohol and drug issues in a way that strengthens relationships and achieves positive outcomes.
Ph: 1300 368 186 (24 hours a day, 7 days a week)

NSW Health Department

Offers further information about drug use and finding assistance;


For the cost of a local call, the beyondblue info line provides callers with access to information and referral to relevant services for depression and anxiety related matters.
Ph: 1300 22 4636

Kids Help Line

Kids Help Line is Australia's only free, confidential and anonymous, telephone and online counselling service, specifically designed for young people aged between 5 and 25. The service aims to empower young people by assisting them to develop options, identify and understand the consequences of a particular course of action, facilitate more productive relationships with family and friends, and provide information on local support services. Kids Help Line counsellors are fully qualified professionals who undergo additional accredited training at Kids Help Line. 
Ph 1800 55 1800


Lifeline is a crisis line for people to call when they are feeling distressed. Lifeline's services operate from 60 locations nationally, with a presence in every State and Territory within Australia. 
Ph 13 11 14

Reach Out!

Reach Out is a web-based service that inspires young people to help themselves through tough times and find ways to boost their own mental health and wellbeing. The aim of the service is to improve young people's mental health and wellbeing by building skills and providing information, support and referrals in ways we know work for young people.

Counselling Online

Counselling Online is a service where you can communicate with a professional counsellor about an alcohol or drug related concern, using text-interaction.

This service is free for anyone seeking help with their own drug use or the drug use of a family member, relative or friend. Counselling Online is available 24 hours a day, 7 days a week, across Australia.
Telephone Free call: 1800 888 236 (Counselling) Email: